It is important to highlight initiatives that aim to improve access to timely health advice and system navigation, particularly those designed to address inequities in accessing care and support informed decision-making. The Australian Government has introduced 1800MEDICARE, a free national service that provides 24/7 health advice and service navigation to people across Australia. The service aims to support individuals to access the right care at the right time by offering expert guidance and connecting them with appropriate health services. People can access 1800MEDICARE by calling 1800 633 422, or through the website and mobile app. The service connects users with a registered nurse who can listen to concerns, assess symptoms, and provide advice on next steps. This may include self-care guidance or referral to a general practitioner, pharmacy, local health service, or emergency care if required. The 1800MEDICARE website and app also provide accessible tools and information, including a symptom checker, medicines information, electronic prescriptions and an Active Script List. These features are designed to support individuals to access and manage their health care in ways that suit their needs. The service may be useful for people who:

are unsure whether they need medical attention require advice for a non-emergency health concern need help identifying available health services

1800MEDICARE is available to all people in Australia, and no Medicare card is required to use the service. Additional access supports are available, including:

National Relay Service (1800 555 677) for people who are d/Deaf, hard of hearing, or have a speech or communication difficulty Translating and Interpreting Service (131 450) for people who prefer to communicate in a language other than English

For more information and access to the service:

Website: www.medicare.gov.au/1800 Phone: 1800 633 422 Resources: Available via the 1800MEDICARE website Enquiries: 1800medicare@health.gov.au

This resource provides another entry point into the health system and may assist people to navigate services and make informed decisions about their care.