HCT is currently recruiting health consumers for a healthcare rights and complaints project, which aims to ensure more accessible information about healthcare rights and complaints processes is available to Tasmanians.

We are seeking a diverse group of six Tasmanian health consumers that have an interest in taking a leading role in improving access to information about healthcare rights and complaints processes.  Details relating to the EOI process are immediately below with further information about the background of the project included further down.

EOI and Role Details:

• 2-hour monthly meetings until June 2026
• Remuneration is available at $75 per hour
• Meetings will occur online
• EOIs close 30 August 2025

If you are interested in getting involved, please complete the below form or contact Hannah Fielder for more information: hannah@healthconsumerstas.org.au or phone (03) 6210 2800 (leave a message and she will phone you back)

Expression of Interest Form

Background:

We have learned through our work with consumers and the lived experience of Tasmanians how important not only robust health complaints management systems are, but also for health consumers to have access to the information they need about what their rights are and how to navigate complaints processes.  This has been especially evident through the findings of the Commission of Inquiry into the Tasmanian Government’s Responses to Child Sexual Abuse in Institutional Settings, the recent Dawson Review  and also through understanding the lived experience of people that experience access inequity to health services, such as people with disability and people who require an interpreter.

HCT has been successful in its application for a Healthy Focus grant through Healthy Tasmania to undertake a healthcare rights and complaints project, aimed at co-designing sustainable solutions to increase access to information about healthcare rights and complaints.  This work is occurring collaboratively between HCT, health consumers, Ahpra, the Office of the Health Complaints Commissioner, the Department of Health, the Australian Commission on Safety and Quality in Healthcare, and key community organisations, such as the Migrant Resource Centre.  The project will be led by consumers working collaboratively with these stakeholders to find innovative ways of making this information more accessible to communities across Tasmania.

We have been grateful for the collaborative work that we have been able to do over the last number of years with health consumers, the Migrant Resource Centre, neighourhood houses, Ahpra and the Office of the Health Complaints Commissioner to support consumers in understanding their rights and complaints processes.  We are excited about the opportunity to extend this work with Tasmanian health consumers and seeing what outcomes the extension of this collaboration may bring.