Privacy Policy
Last updated: May 2026
At Health Consumers Tasmania (HCT), we respect your privacy and are committed to protecting any personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your information when you use the Health Consumers Tasmania website, the “Something Feel Off” tool, and associated services.
Who we are
Health Consumers Tasmania is a Tasmanian not-for-profit organisation advocating for better healthcare experiences and outcomes for consumers.
Our website includes information, resources, events, campaigns, and tools designed to support health consumers across Tasmania.
Information we collect
We may collect personal information that you voluntarily provide through:
- Contact forms
- Newsletter sign-ups
- Event registrations
- Surveys or feedback forms
- Resource downloads
- The “Something Feel Off” tool or related support pathways
This information may include:
- Name
- Email address
- Phone number
- Organisation details
- Information you choose to provide in messages, feedback or support requests
Some forms or tools may involve users voluntarily sharing information related to healthcare experiences or concerns. We encourage users not to provide more personal or sensitive information than necessary.
We may also collect limited non-identifying technical information automatically, such as:
- Browser type
- Device type
- Pages visited
- Approximate location
- Website usage statistics
How we use your information
We use information collected to:
- Respond to enquiries or support requests
- Provide information or resources
- Improve our website, campaigns and tools
- Understand website usage and engagement
- Manage events or registrations
- Communicate updates or newsletters, where consent has been provided
Information submitted through the “Something Feel Off” tool is used to help guide users toward relevant support options and improve the accessibility and effectiveness of the tool over time.
The “Something Feel Off” tool is intended as an informational support resource only and does not provide medical, legal or crisis advice.
Cookies and analytics
Our website may use cookies and third-party analytics services, such as Google Analytics, to help us understand how visitors use the site and improve user experience.
Cookies generally do not identify you personally, but may collect anonymous usage data.
You can disable cookies through your browser settings if preferred.
Third-party services
Some areas of our website may rely on third-party providers or platforms, including:
- Website hosting providers
- Email or newsletter platforms
- Analytics services
- Embedded video or social media content
- Online forms or survey tools
- Translation or accessibility tools
These services may collect or store information in accordance with their own privacy policies.
Storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
Access and correction
You may request access to personal information we hold about you and request corrections if needed.
Links to other websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Health Consumers Tasmania
Website: healthconsumerstas.org.au
Email: admin@healthconsumerstas.org.au