Most people who have concerns about their healthcare don’t want to make a formal complaint. They simply want to be heard, understood, and supported to resolve an issue. That’s why Health Consumers Tasmania has developed It’s OK to Say – a practical resource that helps people understand their rights, reflect on their healthcare experience, and…
Health Consumers Tasmania (HCT) is proud to celebrate the official launch of It’s OK to Say! – A Healthcare Rights and Complaints Resource for Tasmanians, a new paper and online resource designed to help Tasmanians better understand their healthcare rights, raise concerns and navigate complaints pathways when something doesn’t feel right with their care. The…
HCT is currently recruiting health consumers for a healthcare rights and complaints project, which aims to ensure more accessible information about healthcare rights and complaints processes is available to Tasmanians. We are seeking a diverse group of six Tasmanian health consumers that have an interest in taking a leading role in improving access to information…
Understanding our rights when accessing health services and navigating complaints processes plays an essential part in ensuring we have safe and accessible healthcare in our state. We have learned through our work with consumers and through the lived experience of Tasmanians how important, not only robust health complaints management systems are, but also for health consumers to have access to…