Training – Health Consumer Representation and Engagement

DATE: Wednesday 14 July
TIME: 10am to 2pm
ADDRESS: Grand Chancellor, 29 Cameron Street, Launceston


Health Consumers Tasmania invites you to undertake our introductory training session in Health Consumer Representation and Engagement.

The session seeks to introduce both members of the general public and health staff together to the theory behind what makes for good “health consumer engagement” and practical ways to go about it.

We also look specifically at what it means to take on the role of a “health consumer representative” and how they can best participate in government processes.

The session is open to all levels of experience and encourages friendly and open discussion of key topics in a supportive and understanding way, guided by a PowerPoint presentation.

Pre-reading for the session is provided online by coordinators of the Associate Degree in Applied Health and Community Support, University College, University of Tasmania. However please note, the pre-reading is not mandatory if you have difficulty with online training.

A small morning tea is provided upon arrival, as well as lunch mid-session. Please confirm your dietary requirements through the registration link provided above.

Any queries please contact Kate Griggs at kate@healthconsumerstas.org.au

Consultation session with clients and carers about the Tasmanian Home and Community Care Program (HACC)

Are you between the ages of 18 and 65 and need practical help and support with your usual activities of daily living because of your health condition?

For example, getting groceries, cooking at home, getting to important appointments and getting outside for some fresh air and exercise.

If this is you or if you are caring for someone who has a health condition, we would like to hear from you about:

– Whether or not you have been able to get the help you needed?
– How did you find out about the services? Was it easy to find the information and to contact service providers?

Your feedback will help improve the Tasmanian Home and Community Care Program (HACC).
This program is to support people aged between 18 to 65, living at home, who are ill or recovering from an illness or injury and need support performing their usual activities of daily living.
This includes people returning home from hospital when they need some practical support to be at home as they recover. Including people with mental illness, and also people receiving palliative care to remain at home for as long as possible.

This consultation session is jointly hosted by Health Consumers Tasmania and the Tasmanian Department of Health.

Morning/afternoon tea is provided. We appreciate your advice on dietary requirements.

Reimbursement can be provided for travel and parking costs.

DATE: Thursday 24 June 2021
TIME: 1.00 PM – 3.00 PM
LOCATION: Burnie Community House, 24 Wiseman Street, Shorewell Park, BURNIE

DATE: Friday 25 June 2021
TIME: 10.30 AM – 12.30 PM   
LOCATION: Starting Point Neighbourhood House, 6 Prosser’s Forest Road, RAVENSWOOD

DATE: Wednesday 30 June 2021
TIME: 10.30 AM -12.30 PM
LOCATION: Rydges Hobart, 393 Argyle Street, NORTH HOBART

For further details about this event please contact Kate at Health Consumers Tasmania at kate@healthconsumerstas.org.au or call 0400 401 691.
If you would like to personally speak with someone at the Department of Health about your experiences with HACC, please call Linda on 6777 4239.

 First ‘Understanding the Tasmanian Health Complaints System’ sessions held in Hobart on 17 March


In a Tasmanian first, the main organisations in the state’s health complaints system jointly hosted the first ‘Understanding the Tasmanian Health Complaints System’ sessions today.

Health Consumers Tasmania, the Office of the Health Complaints Commissioner Tasmania (OHCC) and the Australian Health Practitioner Regulation Agency (Ahpra) met with health industry staff and health consumers to discuss their organisations’ roles in the Tasmanian health complaints system. Read more information here.

 Understanding the Tasmanian Health Complaints System session underway with Complaints Commissioner Richard Connock, Ahpra Tasmania State Manager David Clements. Health Consumers Tasmania CEO Bruce Levett.