Resources

Below are resources that have been published by Health Consumers Tasmania across both advocacy topics and resources to support best practice health consumer engagement. If you would like to access these documents in different formats or request consent to adapt for your organisation or group, please reach out to us via our email address admin@healthconsumerstas.org.au

It’s OK to Say! – Service Resource Request

Health services, organisations and groups can request copies of our It’s OK to Say Healthcare Rights and Complaints resource. More information about this resource is here and you can complete an order form at the page linked below.

Order Form

Health Consumers Tasmania – Policy Position Statements

Our policy position statements bring together the voices of Tasmanians from every corner of the state. Over the past four years, Health Consumers Tasmania has listened deeply to more than 880 community members through workshops, kitchen table conversations and statewide consultations, supported by the expertise of our Consumer Policy Advisory Group. These statements reflect what matters most to Tasmanians about their health and wellbeing, and they outline clear, community‑driven recommendations for change. They are designed to guide government, services and decision‑makers toward a health system that prioritises prevention, equity and the lived experience of the people it serves.

Health Consumers Tasmania’s Preventative Health Position Statement is the result of four years of deep, statewide consultation with more than 880 Tasmanians, alongside the expert guidance of our Consumer Policy Advisory Group. Tasmanians told us clearly that they care about staying well, preventing illness, and building communities where everyone has the opportunity to live their best life.

Our position reflects what we heard: that prevention must be embedded in every level of planning, decision‑making and service design, and that consumers and communities deserve a genuine voice in shaping the health system. Tasmanians want strong leadership, a properly resourced 20‑Year Preventative Health Strategy, and policies that tackle the root causes of poor health, such as inequity, food insecurity, unsafe environments, and limited access to essential services.

Download the paper here

Health Consumers Tasmania’s Health Literacy Position Statement highlights the importance of making health information, services and systems easier for people to understand, access and use. Informed by the experiences of Tasmanian consumers and the expertise of our Consumer Policy Advisory Group, it calls for health literacy to be embedded across policy, service design and care delivery. The statement outlines practical actions to improve communication, strengthen healthcare partnerships, support navigation of the health system, and reduce inequities in health outcomes for Tasmanians.

Download the paper here

More information to come.

Download the paper here

Resources for Engaging with Health Consumer Representatives

For information about remuneration, reimbursement or payments for health consumer representatives, check out this page on our website, which includes useful information and our Consumer Payment Guide, which is reviewed annually.

Click here for more information

This form is designed to help consumer representatives set clear expectations for increased safety and accessibility of engagements as a health consumer representative whether in a one-off public speaking engagement or ongoing placements on groups such as committees or advisory councils. We recommend anyone engaging a lived experience advocate or health consumer representative consider asking these questions before beginning their engagement with the person to ensure that they have the opportunity to share important information with you for increased trust, respect and safety.

Click here to download the form

Having the right information to ensure that engagements with lived experience advocates or health consumer representatives is vital to ensuring that engagements are as safe and respectful as possible for everyone involved. The resources on this page will support those engaging consumers have some tools to support them understand what they need to do to prepare for meaningful engagement.

Click here to access these resources